Shipping policy
Last Updated: August 15, 2024
At Aurum Hair, we are dedicated to providing reliable and efficient shipping services. Below are our detailed processing and shipping policies.
1. Order Processing
1.1 Processing Time
Please allow 2-6 business days (Monday-Friday excluding holidays) before shipment for all handmade products. Orders placed after 12 PM EST will be processed on the next business day. Orders are not processed or shipped on weekends or holidays.
1.2 Order Confirmation
After placing an order, you will receive an email confirmation with your order details. Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
2. Shipping Methods
2.1 Domestic Shipping
Aurum Hair ships all domestic orders through USPS.
2.2 International Shipping
All international orders are shipped through UPS.
2.3 Shipping Options
• USPS First Class Mail: Suitable for small packages weighing up to 13 oz. Delivery typically takes 2-5 business days.
• USPS Priority Mail: Ideal for packages over 13 oz. Delivery usually takes 1-3 business days.
• USPS Priority Express Shipping (Overnight Shipping): Processing for overnight shipping takes 1 business day. Orders placed after 9:00 AM EST will begin processing the following day. Overnight shipping excludes Sundays and holidays. Tracking will be provided following shipment and a signature is required. If your package is not delivered the following day after you receive the notification of shipment, please contact your local USPS.
• UPS Standard: Cost-effective international shipping option. Delivery time varies by destination.
• UPS Worldwide Expedited: Faster delivery option for international shipments. Typically takes 2-5 business days.
• UPS Worldwide Express: Guaranteed delivery by the next business day to most locations. Ideal for urgent international shipments.
3. Holiday Schedule
Aurum Hair observes the following holidays, during which orders will not be processed or shipped:
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|
New Year's Day |
January 1 |
Wednesday |
|
Martin Luther King, Jr. Day |
January 20 |
Monday |
|
George Washington’s Birthday |
February 17 |
Monday |
|
Memorial Day |
May 25 |
Monday |
|
Independence Day |
July 3* |
Friday |
|
Labor Day |
September 7 |
Monday |
|
Columbus Day |
October 12 |
Monday |
|
Veterans Day |
November 11 |
Wednesday |
|
Thanksgiving Day |
November 26 |
Thursday |
|
Christmas Day |
December 25 |
Friday |
4. Potential Delays
Due to ongoing complications with COVID-19, processing time may be extended. Additionally, during sales or around holidays, the processing of orders may take longer, resulting in a delay of up to 3 business days.
5. Tracking and Delivery
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can track your order on the USPS or UPS website.
6. Signature and Delivery Issues
Certain deliveries require signature confirmation. If no one is present to sign for your delivery, your local USPS Post Office will hold your package for up to 15 calendar days. If your package is sent back to us after 15 calendar days, we will contact you regarding reshipment. If USPS shows the tracking information for your package in their system, Aurum Hair is not responsible for any lost, stolen, or missing packages. The customer is responsible for contacting USPS to recover their missing package and open a claim. We will not issue refunds for mistakes made by USPS. Please contact USPS at +1-800-275-8777.
7. Returned Shipments
For any USPS returned shipments (due to no signature for delivery or insufficient address), if the buyer still wishes to receive their item, they will be responsible for the shipping fee associated with reshipment. If the buyer requests a refund after the returned shipment, the shipping fee is not refunded and will be deducted from the refund.
8. Fraud Detection
Aurum Hair reserves the right to refund any orders detected as fraudulent by our web host, Shopify.
By placing an order, you agree to all terms of our shipping policy.
Contact Information
For any questions or concerns regarding your order, please contact us at:
Aurum Hair
Memphis, TN 38108
Email: aurum.helpmail@gmail.com